| Dear Ji Hoon, |
Thank you for contacting the Logitech Customer Care Team. My name is Arl, and I am glad to assist you.
I noticed that you had submitted your email to us on 05/01/12.
I want to take a moment to apologize for the wait in receiving my response and thank you for your patience.
Your support ticket number is: 120502-002564 Your ticket number is a way for us to track your support request.
Please indicate or mention your ticket number for quick and future reference of this particular case.
Ji Hoon, as I understand, the right earphone of your Logitech TripleFi 10vi has been damaged.
Apparently, we can only send the shipping label and send a replacement within US or Canada.
Please provide your US or Canada shipping information. If you don't have, I apologize but you would have to
return the faulty earphones from South Korea to our Return Center at your own cost.
If you have any additional questions, please feel free to visit our website at http://www.logitech.com, or reply to this e-mail.
If you need assistance with logging into your account, please click on this link: http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/17111.
Thank you for choosing Logitech.
Customer Care - America
If we do not hear back from you within one (1) week, we will assume that we were successfully able to resolve your e-mail support request and will set your ticket to solved.
In this case, a survey will be sent to you to gather your feedback. Question 1 is about your overall satisfaction with our products and services (10 being the highest).
Please do not be confused with Question 7, which is the number of times you have created a ticket and not the number of times you have replied to my e-mail.
1.일주일안에 재질문 안하면 문제가
해결된 것으로 간주?
2. 배송대행지 정보 알려줘야 된다는
3. 궁금한 점은 이메일이나 고객센터로
다시 문의 하라는거?
4.제 자신의 비용을 들여서 보내야 되네요?